Terms of service

TERMS OF SERVICE

Effective Date: 12th June 2026
Store Name: Levelup Homes (“we”, “us”, “our”)

These Terms of Service govern your use of our website and purchase of products from Levelup Homes. By accessing our website or placing an order, you agree to be bound by these Terms.

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA).

1. GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone for any reason at any time
  • You agree not to use our products or services for any unlawful or unauthorised purpose
  • You may not reproduce, duplicate, copy, sell, or exploit any part of our website or content without written permission
  • We reserve the right to modify or discontinue products without notice

We are not liable if information on this site is not accurate, complete, or current.

2. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your jurisdiction, or have parental consent
  • You will not use our products for illegal or unauthorised purposes
  • You will not transmit any harmful code, viruses, or malicious software

Any breach will result in immediate termination of access to our services.

3. PRICING & PRODUCT INFORMATION

We make every effort to ensure accuracy, but:

  • Prices and product descriptions may change without notice
  • We reserve the right to correct errors, inaccuracies, or omissions at any time
  • We are not liable for typographical errors or incorrect pricing displayed on the site

If an error is discovered after an order is placed, we reserve the right to cancel the order and refund the customer.

4. ORDERS & ACCEPTANCE

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per person, household, or order
  • Cancel orders suspected of fraud or abuse

Your order is only confirmed once payment has been successfully received.

5. PAYMENTS

We accept secure online payment methods as displayed at checkout.

By submitting payment information, you:

  • Authorise us to charge the selected payment method
  • Confirm that all information provided is accurate and complete

We are not responsible for payment processing errors caused by third-party providers.

6. SHIPPING & DELIVERY

Delivery times are estimates only and may vary depending on location and courier delays.

We are not liable for:

  • Delays outside our control
  • Courier delays or disruptions
  • Incorrect delivery information provided by the customer

Risk in goods passes to the customer upon delivery.

7. RETURNS & REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

We comply with the Consumer Protection Act 68 of 2008, which provides remedies for defective or unsafe goods.

8. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Text, graphics, and design
  • Branding and layout

is the property of Levelup Homes and is protected under South African and international intellectual property laws.

You may not use our content without written permission.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Levelup Homes shall not be liable for any indirect, incidental, or consequential damages
  • We are not responsible for misuse, improper installation, or incorrect use of products
  • We do not guarantee that products will meet all individual expectations beyond what is described

Our total liability shall not exceed the amount paid for the product in question.

10. WARRANTIES

Except where required under the CPA:

  • Products are provided “as is” and “as available”
  • We do not provide additional warranties beyond those required by law
  • Any implied warranties are limited to the maximum extent permitted under South African law

11. THIRD-PARTY SERVICES

We may use third-party platforms (e.g. Shopify, payment gateways, couriers).

We are not responsible for:

  • Third-party service failures
  • Payment processing interruptions
  • External website content or policies

12. PERSONAL INFORMATION (POPIA COMPLIANCE)

We process personal information in accordance with the Protection of Personal Information Act (POPIA).

By using our website, you consent to:

  • Collection of necessary personal data for order processing
  • Use of your data for delivery and customer support
  • Secure storage of your information

We do not sell personal data to third parties.

13. INDEMNITY

You agree to indemnify and hold harmless Levelup Homes, its owners, and affiliates from any claims, damages, or expenses arising from:

  • Your misuse of our website or products
  • Violation of these Terms
  • Breach of applicable laws

14. TERMINATION

We reserve the right to terminate or suspend access to our services without notice if you breach these Terms.

15. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be subject to the jurisdiction of South African courts.

16. CHANGES TO TERMS

We may update or change these Terms at any time.

It is your responsibility to review this page periodically.

Continued use of the website constitutes acceptance of any changes.

17. CONTACT DETAILS

For questions regarding these Terms:

Email: leveluphomes2026@gmail.com
Phone: +27 83 300 2326
Business Name: Levelup Homes